Issued by Sai Foods Pvt Ltd & Gourmethouse Apps
Introduction
Sai Foods Pvt Ltd & Gourmethouse Apps (“we”, “us”, or “our”) respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, disclose, and safeguard your information when you use our E-commerce App for Fast-Moving Consumer Goods (FMCG) items (the “App”). Please read this policy carefully to understand our views and practices regarding your personal information and how we treat it. By downloading, accessing, or using the App, you agree to the terms and conditions of this Privacy Policy.
1. Information We Collect
We may collect and process the following types of information about you:
1.1. Information You Provide to Us
• Account Information: When you register or create an account, we collect information such as your name, email address, password, phone number, postal address and other contact details and KYC documents,
• Order Information: Details regarding the FMCG items purchased or intended for purchase, order history, payment details (such as credit/debit card information, UPI, or other payment methods), delivery address, and billing information.
• Communications: Any information you provide when you contact our customer support, respond to surveys, participate in promotions, or otherwise communicate with us.
• Profile Information: Preferences, feedback, reviews, and other information you may share on your user profile.
1.2. Information Collected Automatically
• Usage Data: Information about how you interact with the App, including device information, log data, IP address, browser type, app version, access times, and pages viewed.
• Location Data: With your consent, we may collect information about your precise or approximate location through GPS, Wi-Fi, or other means.
• Cookies and Tracking Technologies: We may use cookies, web beacons, pixels, and similar technologies to collect data about your use of the App and to improve your experience.
1.3. Information from Third Parties
• We may receive information about you from our service providers, payment processors, delivery partners, advertising partners, or through social media integrations (if you choose to link your account).
2. How We Use Your Information
We use your information for the following purposes:
• To process, fulfill, and deliver your orders for FMCG items.
• To create and manage your account and provide personalized experiences.
• To communicate with you about your orders, deliveries, updates, offers, promotions, and App changes.
• To improve, maintain, and protect our App and services, including analyzing usage patterns and troubleshooting issues.
• To process payments and prevent fraudulent transactions.
• To comply with legal obligations and respond to governmental authorities as required by law.
• To send you marketing and promotional content, with your consent where required by law.
• To collect feedback and conduct user surveys to enhance our offerings.
3. Sharing and Disclosure of Information
We may share your information in the following circumstances:
3.1. Service Providers
• We share your data with trusted third parties who perform services on our behalf, including payment processing, order fulfillment, delivery logistics, analytics, customer support, and marketing.
3.2. Legal and Regulatory Requirements
• We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of Sai Foods Pvt Ltd, Gourmethouse Apps, our users, or others.
3.3. Business Transfers
• In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
3.4. With Your Consent
• We may share your information for other purposes when you provide us with explicit consent.
4. Data Retention
• We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific duration may vary depending on the nature of the data and applicable legal requirements.
5. Security of Your Information
• We implement appropriate technical, organizational, and administrative measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, secure servers, and access controls.
• However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
• Access the personal data we hold about you.
• Request correction or update of your information.
• Request deletion or erasure of your personal data, subject to legal obligations.
• Withdraw your consent at any time where processing is based on consent.
• Object to or restrict the processing of your information in certain circumstances.
• Request data portability to transfer your data to another service provider, where technically feasible.
• Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise these rights, please contact us at the email address provided at the end of this policy.
7. Children’s Privacy
• Our App is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such data promptly.
8. International Data Transfers
• Your personal information may be processed and stored in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
9. Third-Party Links and Services
• Our App may contain links to third-party websites and services. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy policies of any third-party services you use.
10. Updates to This Privacy Policy
• We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of significant changes by posting the new policy on our App or by other means. Your continued use of the App following the posting of changes constitutes your acceptance of those changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
• Sai Foods Pvt Ltd
• Email: info@saifoodspvtltd.com
• Reg.Address: A-397, 1ST FLOOR, GALI NO.-1, GANESH NAGAR-II SHAKARPUR , DELHI, Delhi, India – 110092.
• Gourmethouse Apps & other future Apps which will post by Sai Foods Pvt Ltd
We are committed to resolving any concerns you may have and ensuring your privacy is protected.
12. Consent
By using our App, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.
This Privacy Policy was last updated on 31/07/2025.